This Privacy Policy explains how Solvia ("we", "us") collects, uses, and shares information when you use our website and services.
1. Information We Collect
We collect information you provide directly, such as your name, email address, shipping address, and order details. When you make a purchase, payment information is collected and processed directly by our payment processor, Stripe — we do not store full card numbers on our systems.
We also collect technical data such as IP address, browser type, and pages visited, through cookies and similar technologies.
2. How We Use Your Information
We use your information to process orders, deliver products, provide customer support, send transactional emails, prevent fraud, and improve our Services.
3. Sharing of Information
We share information only with service providers who help us operate the business — including Stripe for payments, hosting providers, and shipping carriers. We do not sell your personal data.
We may disclose information when required by law or to protect the rights, safety, or property of Solvia, our users, or others.
4. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
5. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@solvia.com.
6. Security
We implement industry-standard safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.
8. Contact
For privacy-related inquiries, email privacy@solvia.com.