We want you to be fully satisfied with your purchase. This policy explains how returns and refunds work for orders placed with Solvia.
1. Eligibility for Refund
You may request a refund within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging where applicable.
Digital products and services are refundable only if they have not been accessed or activated.
2. How to Request a Refund
Email support@solvia.com with your order number and the reason for the request. Our team will respond within 2 business days with return instructions if applicable.
3. Processing Time
Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds are issued through Stripe to the original payment method within 5–10 business days.
4. Shipping Costs
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item was defective or sent in error.
5. Non-Refundable Items
Certain items are non-refundable, including custom-made products, gift cards, and items marked as final sale.
6. Contact
Need help with a refund? Reach us at support@solvia.com.